Product Selection & Customization
Getting the right tool for your needs
How do I choose the right Rod Out Tool for my application?
Start by considering your access requirements (straight, 60°, or 90°) and measuring your pipe diameter. Our interactive tool builder will guide you through selecting the perfect configuration, or call us at 925-516-4204 for expert assistance.
Quick Link: Interactive Rod-Out Tool Builder
What's the difference between straight, 60°, and 90° Rod Out Tools?
Straight: Best for easy access points and offers the widest range of drill bit sizes 60°: Ideal for drain valves below knee level and ergonomic reach 90°: Perfect for tight spaces and working around obstructions
Quick Link: Rod Out Tools Page
How do I select the right packing type for my Rod Out Tool?
Choose based on your operating conditions: Type 1 (Graphite): Up to 700°F, 600 PSI, 0-14 pH Type 2 (TFE): Up to 400°F, 600 PSI, 0-14 pH Type 3 (Braided Graphite): Up to 1000°F, 1000 PSI, 0-14 pH
What force ratings are available for Pop-It Tools?
P95-525: Delivers 10,000 lbs of force with 1/16" to 5-1/4" spread PHD0535: Delivers up to 30,000 lbs of force with 1/2" to 5-1/2" spread
Quick Link: Pop-It Tools Page
What Piper Backup Wrench sets are available?
8-Piece Set: 7/8" to 2-3/16" 6-Piece Set: 7/8" to 1-13/16" 3-Piece Set: 7/8" to 1-1/4" Individual sizes also available from 7/8" to 5-3/8"
Quick Link: Piper Backup Wrench Page
Can I order custom sizes not listed on the website?
Yes! We regularly manufacture custom-sized tools to meet specific requirements. Contact us with your specifications, and we'll work to accommodate your needs without delays in production time.
Quick Link: Request Quote
Can I get different connector sizes for Rod Out Tools?
Absolutely. While our tools come with minimum-sized thread connectors, we can provide larger connector sizes at no additional manufacturing time.
Ordering & Shipping
What to expect when you order
How quickly do you ship orders?
Standard-size tools typically ship within 1-2 business days. For large quantity orders, we'll work closely with you to meet your deadlines and expectations.
Do you offer international shipping?
Yes! We ship to over 25 countries and have extensive experience managing international customs requirements. Our team ensures smooth delivery worldwide.
Do you handle bulk orders?
Yes, we regularly fulfill bulk orders for industrial clients. Contact us for volume pricing and customized delivery schedules.
Frequently Asked Questions
Maintenance & Repairs
Keeping your tools in prime condition
What repair services do you offer?
We repair all Rod Out/Bleeder Cleaner tools, regardless of manufacturer. Our experienced team can restore your tools to optimal working condition.
Quick Link: Get Repair Quote
How long do repairs typically take?
Repair time varies depending on the type and extent of damage. Contact us for a timeline specific to your repair needs.
Can I get a repair quote before sending my tool?
Yes, we can provide preliminary quotes. However, if we discover additional damage during inspection, we'll contact you for approval before proceeding with any extra repairs.
Can I repair my tool in the field?
We offer part kits for minor field repairs. However, tools requiring significant service or testing should be returned to us for proper maintenance.
Quick Link: Repair Kits Page
Tool Operation & Safety
Using your tools effectively
How do I operate my new tool?
Product pages feature video demonstrations and downloadable PDFs.
Quick Link: View PDFs By Product
What safety features are built into your tools?
Our tools include multiple safety features: - Pressure-containing designs - High-grade material construction - Safety chains where applicable - Bend-before-break engineering - Ergonomic designs for proper handling
Technical Support
Getting the most from your investment
Do you provide technical support?
Yes, our expert team is available during business hours to answer technical questions and provide guidance. Call 925-516-4204 for immediate assistance or visit the Contact Us page to leave us a message.
Quick Link: View Technical PDFs by Product
Need Additional Help?
Contact us at 925-516-4204 or use our contact form for any questions not covered here. We typically respond within 24 hours.
